APFM-Transfer Reasons

Sara is calling to reach a resident at the Gulf Shores Assisted Living Community. Where would you transfer this call?

• Corporate

• Resource Line

• Senior Advisor Review

• Customer Experience

Answer explanation

Jason saw a job posting for APFM and wanted to inquire about this position. Where should Jason be transferred?

• Senior Advisor Review

• Resource Line

• Corporate

• Spanish Line

Jack with the Shady Pines Senior Living has called inquiring about becoming a community partner with APFM. Where would this call be transferred ?

• Senior Advisor Review

• Corporate

• Resource Line

• Customer Experience

Bailey is trying to find the Singing Sands Retirement Community. What question should you ask Bailey after stating the disclaimer?

• Would you like for me to transfer you to the resource line?

• Are you currently looking for senior living options for yourself or a loved one?

• No question needed, just tell Bailey they have the wrong number

• Ask them if they would like for you to look up the number for Singing Sands

Beverly is calling about senior living options for themselves, but they do not budget qualify. Where would Beverly be transferred?

• Corporate

• Customer Experience

• Resource Line

• Just end the call

A family member wants to leave a review regarding the community their mother now lives in. Where would you transfer?

• Resource Line

• Tell them to call the community

• Corporate

• Senior Advisor Review

When should I transfer a family calling in to the Spanish Line?

• If the family asks if we have a Spanish line/speaker

• If I think they speak Spanish

• I should just offer it if I don't understand them

• We don't have a Spanish line