This is an example of a Non-Voice task.
Contact Center

Quiz
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Other
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Professional Development
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Medium

CHS PH
Used 4+ times
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Inbound
Outbound
Chat
Voicemail
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This is a system, responsible for routing incoming calls. This tool is essential for any company that must handle large volumes of inbound calls or a company that has a customer service center.
IVR
CTI
CRM
ACD
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This is a technology that connects a phone system to a computer or mobile device, eliminating the need for a landline phone. It is primarily used in call centers to manage inbound and outbound calls with the goal to improve call efficiency and simplify call management.
CTI
CRM
IVR
ACD
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
In this system, all channels are made available to the consumer but channels are not integrated.
Call Center
Omni-channel
Multi-channel
Contact Center
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This primarily focuses on handling voice calls, both inbound and outbound. The telephone is the primary communication channel for interactions between customers and agents.
BPO
Call Center
Contact Center
Back-office
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