
RICTMS_Quiz
Authored by Rebie Danitaras
Other
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the URL or website address of the ICT Support Ticketing System?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is an exploit vulnerabilities in computer systems and networks of computer data, or trick users to gain illegal access
Cyber Heroism
Cyberattacks
Trojan Horse
Hacker
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You need help to assemble your new computer. What type of request will you create to the ICT Support System?
Incident Request
Repair Request
Service Request
Purchase Request
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After the request has been resolved, the requester must:
ignore the resolution
reply to the technician
close the request ticket
delete the request ticket
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The requester has acknowledged and closed the ticket. What is the next process he/she will do?
close the web browser
accomplish the mandatory client satisfaction survey
ask for the update on the request
disregard the mandatory client satisfaction survey
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