Which section of the ServiceNow UI allows you to perform a global search?

• 
  

• • A. Application Navigator

  
  

• • B. Banner frame

  
  

• • C. List pane

  
  

• • D. Content frame

  
  

How do you make a list filter available to everyone?

• 
  

• • A. Make active, assign a name, and save

  
  

• • B. Assign a group, set visibility, and save

  
  

• • C. Assign a name, set visibility, and save

  
  

• • D. Make active, set visibility, and save

  
  

What would NOT appear in the Application Navigator if service is typed into the filter field?

• 
  

• • A. Configuration > Business Services

  
  

• • B. Self-Service > Knowledge

  
  

• • C. Service Portal > Widgets

  
  

• • D. Incident > Assigned to me

  
  

Which of the following is used to categorize, flag, and locate records?

• • A. Search

  
  

• • B. Favorites

  
  

• • C. Tags

  
  

• • D. Bookmarks

  
  

Which tool should be used to populate commonly used fields in a form?

• 
  

• • A. Template

  
  

• • B. Reference Qualifier

  
  

• • C. Formatter

  
  

• • D. Assignment Rule

  
  

How is a group defined in ServiceNow?

• 
  

• • A. A group is one record stored in the Group Type [sys_user_group_type] table

  
  

• • B. A group is one record stored in the Group [sys_user_group] table

  
  

• • C. A group defines a set of users that share the same location

  
  

• • D. A group defines a set of users that share the same job title

  
  

What is a role in ServiceNow?

• 
  

• • A. A role is one record in the Role [user_sys_role] table

  
  

• • B. A role is a set of modules for a particular application

  
  

• • C. A role is one record in the Role [sys_user_role] table

  
  

• • D. A role is a persona used in Live Feed Chat

  
  

What is a Notification?

• 
  

• • A. A new Knowledge article created by a Business Rule

  
  

• • B. A tool for alerting users that events that concern them have occurred

  
  

• • C. A message through Connect related to a Change Request

  
  

• • D. An email file attachment

  
  

Which one of the following is NOT a type of Visual Task Board?

• 
  

• • A. Flexible

  
  

• • B. Freeform

  
  

• • C. Feature

  
  

• • D. Guided boards

  
  

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

• 
  

• • A. You should never assign roles to groups.

  
  

• • B. You should assign roles to users.

  
  

• • C. You should add users to groups.

  
  

• • D. You should assign roles to groups.