MAKING AN EFFECTIVE COMPLAINT USING POLITE LANGUAGE

What is the "Sandwich Technique" used for?

• a) Making a delicious sandwich

• b) Making an effective complaint using polite language

• c) Resolving conflicts with humor

In the Sandwich Technique, what does the top "bun" represent?

• a) The main complaint

• b) A physical sandwich

• c) Positive feedback or praise

What should you include in the "meat" or middle part of the complaint sandwich?

• a) The negative feedback or criticism

• b) A request for immediate action

• c) Compliments about the weather

When using the Sandwich Technique, where should you place the positive statement or praise?

Choose more than 1 answer.

• a) At the beginning of the complaint

• b) In the middle of the complaint

• c) At the end of the complaint

Which of the following is an example of positive statement you could use in the "bread" part of the complaint sandwich?

• a) "You never listen to me!"

• b) "I appreciate your hard work and dedication."

• c) "Your behavior is completely unacceptable!"

Which of these phrases could be used in the bottom "bun" part of the complaint sandwich to encourage future improvement?

• a) "You'll never change."

• b) "I don't think you'll ever improve."

• c) "I believe in your potential and know you can do better.