July MSV (KSA)

Business can know his cash-out date from.....

• Overview

• Dashboard settings

• Pricing

• Wallet

To connect a custom domain with Sllr the business has to delete all the DNS records

• True

• False

Business (Loly store) is facing an error while he is connecting his Domain,

You should ---

• Advise him to contact his domain provider

• Advise the customer to request a tech support call

• Educate the customer how to request a tech support call

• Raise a ticket to the tech team

The consignee is complaining that he didn't cancel the order, was in the 3rd attempt

You should -----

• Raise a ticket to the Hub and forward it to Ali Mokhtar

• Raise a ticket to Ali Mokhtar and a ticket to the Hub to restart the order

• Raise a ticket to KSA- AM team

• Raise a ticket to the Hub to restart the order

Business (Mats) gave the star an order from Jeddah on 25th July, it should be delivered to his consignee in Makkah on----

• 27th

• 28th

• 26th

• 25th

The customer is asking to edit the COD,

You should...

^{(choose all the correct answers)}

• Take the action from the admin dashboard

• Advise the customer to take the action from the dashboard

• Raise a ticket to the Hub

• Raise a ticket to the AM

The business contact us on 25 July complaining about a Star's behavior during the 2nd trial which was on 13 July

You should

• Raise a ticket to the Hub

• Raise a ticket to Ali Mokhtar

• Forward the ticket to Ali Mokhtar

• Advise the business that he exceed the agreed SLA

If the customer is facing an error while connecting his domain, the category will be

• — Sllr Technical

  — Change business name

• — Sllr

  — Edit store URL

• — Sllr

  — Custom domain

• — Sllr Technical

  — Custom domain

Business (Toy House) has approved compensation for a damaged order,

you should ----

• Send a Compensation Email to Mohamed Raafat & Ahmed Hesham

• Request the compensation from the admin dashboard

• Raise a ticket to Mohamed Raafat & Ahmed Hesham

• Send a Compensation Email to KSA AM team

The customer can choose whether the system should hide his products from the store when it goes out of stock or show them from “Store policies settings”.

• True

• False