Day 11 FV

1. Check availability request available through Branches and 111

• True

• False

Requested data from customer for check availability

• Full name

• mobile, full address

• Full name, mobile, full address , ID number

CST Can contract for new land line through..

• 111

• Exchanges

• mail

CCA must inform CST required peaper and new land line Fees when he make check availability

• True

• False

The period available for contracting in case availability result was available is..

• 14 D

• 2 Years

• 15 WD

check availability result must be ………. To use it in new contracting

• Result Status : Valid

  Availability Result:Available

• Result Status : Valid

  Availability Result:Expired

• Result Status : Not Valid

  Availability Result:Available

In Case Cst asked to subscibe on data& voice with us ,, we Should not mark on Voice&Data Flag in

check availability request

• True

• False

CCA can make check availability request through BSS from..

• Sitmap >> integrated operations >> check availability PSTN

• Sitmap >> integrated operations >> check availability fixed

• Sitmap >> integrated operations >> check cpe by serial

Survey SLA Is..

• 24 WH

• 24H

• 3 WD

who can choose modify reason ( Operator Request ) ??

• Supervisor

• Agent

• all of them