CONSUMER'S RIGHTS

Consumer Protection Act was formed in year....

• 1975

• 1970

• 1982

• 1986

____________ refers to marketing activities to discover opinions, preferences and beliefs of customers to anticipate needs and wants

• Market analysis

• Market research

• Market observations

• Market sampling

District forum has jurisdiction to entertain a consumer complaint upto the value of ----

• 1 Crore

• 20 Lakh

• 50 Lakh

• No Limit

In case an aggrieved consumer is not satisfied with the decision of the National Commission, he can make a further appeal in

• State Council

• President

• Supreme Court

• National commission

Rohit is a passionate cook, his friends, family members whenever in Mumbai used to come to his house to savor the sumptuous snacks, meals and one day a close friend of his named Hardik came with his family from Gujarat but due to an unfortunate turn of events, Hardik's son fell sick while having the dinner, Rohit out of concern, decided to pay for the costs of admitting Hardik's son to the hospital and his medicines worth 2000 Rupees. A week after this event, Rohit finds that the coffee which Hardik's son consumed (while everyone else consumed tea) was from a brand named True but unlike its name was recently exposed in an investigation by RCB Newspaper for adulteration.

Who should Rohit approach for compensation?

• Government

• Supreme Court

• State commission

• District commission

Why companies need to understand about their customers and its prospects?

• To understand what competitors do

• To understand what customer want and need

• To understand the changes that occur in the market

• To understand how to run a company

Full form of COPRA ..........