Desk Staff Training 7/18 + 7/19 2023

If a letter needs to be RTS, what should you do with it?

(more than one answer)

• Cross off barcodes

• Cross off first and last name

• Cross off original address

• Write FWD

When leaving a desk to use the restroom what should be done prior?

• Lock the safe

• Put the sign on the desk with a return time

• Soft Close Procedure

• Lock safe, key cabinet, gate, and turn off lights

Packages for Carson and Dejope are...

• Delivered to Slichter

• Delivered to Waters and need to be distributed between shifts

• Delivered to LPC and need to be distributed

• Delivered to Holt and need to be distributed between shifts

True or False: If there is an issue with linens, meal cards, etc. you should reach out to conference staff

• TRUE

• FALSE

Before distributing linens, what should you do?

• Use the linen check-out sheet

• Issue linens as a resource in StarRez

• Take dirty linens behind the desk

• Issue a linen access card

What should you be checking daily that contains specific details relating to the desk you're working at that day?

What should you issue if a conference guest locks themselves out of their room?

• A loaner key

• An access card

• A Wiscard

• A permanent key

What should you do with the mail of a history resident?

(more than one answer)

• Check for a forwarding address

• Confirm they are not international

• FWD the letter by crossing off everything, except their name, and writing the new address

• RTS letter if they are a history resident

What are the 3 C's?

(multiple answers)

• Customer Service

• Cooperation

• Communication

• Critical Thinking

What should you fill out if you come to an opening shift and the safe and/or key cabinet is unlocked?