Management Fundamentals
Authored by Andy Dimond
Business
1st - 5th Grade
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Name the controlled document we give to clients which outlines the complaint process
Combined Client Consent Form
Client Welcome to Emerge Aotearoa letter
Website address
Client Complaints Policy and Procedure
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Name 3 key areas discussed in the initial Teams stakeholder meeting.
Date complaint received, rating & who will investigate.
Date complaint received, complaint type, how complaint was received.
Extension request date, Complaint manager, outcome due date.
Who will send the acknowledgement letter
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Who is the Quality and Improvement partner for your region/service?
Janet Taylor
Jasmine Mohammed
Andy Dimond
Jenny Rose
Kathryn Platz
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Privacy Act 2020 - How many Privacy Principles are there?
13
12
15
10
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Name 2 best case practices for good communication.
Provide updates to Q & I partner, Don't meet timeframes.
Ask for extension a day before its due, Conflict of interest not disclosed.
Understand complainants concerns, Client feels listened to and valued.
Treat feedback seriously and look to improve, Investigation left too late.
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