Fulfillment Refresher
Authored by Trainer Jayvee
Specialty
Professional Development
Used 5+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Karry called in wanting get a list of medication. What fulfillment are we going to send?
Replacement Directory
EOC
EOB
Comprehensive Formulary
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
John is requesting to get his money back since the medication he bought was actually covered and he didn't know that. What fulfillment are we going to send?
Claim form
EOC
Summary of Benefits
Prescription DMR
3.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Anna is looking for a summary of his benefits. What are we going send?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Lany wanted to look for the list of the doctors in their location. What fulfillment is she requesting?
EOC
Health Products Mailer
COC
Replacement Directory
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Elizier wanted to add her sister in her account. What fulfillment is she requesting?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What did the member requested last July 10, 2023?
EOC
Explanation of Benefits
Comprehensive Formulary
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