Product Hangout: TPI

Product Hangout: TPI

1st Grade

10 Qs

quiz-placeholder

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Product Hangout: TPI

Product Hangout: TPI

Assessment

Quiz

Professional Development

1st Grade

Medium

Created by

CS Xendit

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Media Image
From which type of WooCommerce integration does this error originates?

API Keys

Oauth

Direct

Indirect

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Which API keys should merchant input in the WooCommerce settings field when they use the alternative API keys workaround?
Public API key
Secret API key
Public & Secret API key
Don't need API keys

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Which suggestion should we give to merchant after recommending to use WooCommerce API key integration workaround?
Go to Settings > Payments and toggle all the desired payment method
Go to Settings > Payments and set successful payment status
Go to Settings > Payments and set external ID format
All correct

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Ticket type Currency Settings should be paired with which reason code....
Unsupported currency
Lack of understanding on integration
Lack of understanding on product
Merchant misconfiguration

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Reason code Unsupported Currency should be paired with which ticket type....
Integration error
Checkout failure
Transaction status discrepancy
Store order vs invoice mismatch amount

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Media Image
If merchant find either of these 2 errors, which ticket type should we choose?

Currency settings

Unsupported currency

Checkout failure

Lack of understanding on product

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

There's a merchant who come to us asking whether they can integrate Xendit with X platform. Upon checking on Xendit Docs, you can't find X platform on the list of platform that Xendit provide. You then reply that Xendit has yet to provide official integration with X platform. Which ticket type and reason code should you populate in the ticket fields?

TT: Question::Integration Related RC: Lack of understanding on integration Partner: None

TT: Question::Product feature and capabilities RC: Lack of understanding on integration Partner: None

TT: Feature request RC: New product feature request Partner: None

TT: Feature request RC: Current product improvement Partner: None

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