Lets have some fun

Is Service & Hospitality refers the same ?

• YES

• NO

The gentlmen in the video is from which Ritz-Carlton

• Ritz-Carlton Grand Cayman

• Ritz-Carlton Perth Australia

• Portman Ritz-Carlton Shanghai

• Ritz-Carlton Shanghai Pudong

Service without _________ is merely a transaction. Being transactional in life does not create sustainable success.

What is not a character of Service but a character of Hospitality ?

• Tasks

• Creative

• Needs and Wants

• Smile

The Ritz-Carlton Gives you three things and it is in ?

• Gold Standards

• Credo

• Motto

• Employee Promise

Human Behaviour is more likely to remember for a long term

• How you have made them feel

• what you have done

• What you have said

• What you have given

What is not a character of Hospitality but a character of Service

• Smile

• Satisfaction

• Anticipating

• Procedures