QUIZ INT316

What is one communication barrier when discussing a problem with someone?

•  Using simple language

• Being vague

•  Making eye contact

•  Listening attentively

When discussing a problem with someone, why is it important to explain your perspective?

• To express how you feel

• To prove that you are right

•  To make the other person feel bad

•  To avoid solving the problem

 What is the main goal of communicating about a problem?

• To prove that one person is right and the other is wrong

•   To avoid solving the problem altogether

• To come up with a solution that works for everyone involved

• To make the other person feel bad

What is one way to show empathy when discussing a problem with someone?

• Changing the subject

• Ignoring the problem

• Accepting the other person's feelings

•  Using sarcasm

What is active listening?

•  Listening with the intent to understand

• Pretending to listen

• Only hearing what you want to hear

• Interrupting the other person

Why is timing important when discussing a problem?

• It shows that you are not interested in the problem

•  It can make the other person defensive

•  There is no good time to discuss a problem

•  It is not important

Answer explanation

 If you don't determine the right time to discuss, you can cause trouble for others and make them feel put in a difficult or pressured situation.

Determining the right time also helps you ensure that the parties will have enough time and mood to engage in the discussion effectively.

Which of the following is the most transparent way to tell your boss about your work problem?

• Hide information

•  Lies

• Tell the truth and be honest

• Forcing the boss to agree

When we have a problem, who should we talk to first?

• My supervisor

• My best friend

• The one who caused the problem

• No one

Which of the following advice is correct when it comes to problems?

• Keep calm and listen

•  Lie to avoid losing face

• Avoid meeting the person who caused the problem

• Keep yourself at an angle and don't change

When talking to others about a problem, what is the first thing to say?

• Speak directly to the problem

•  Say positive things first

• Say negative things first

• Saying judgments about others