Customer Relations

Customer Relations

Professional Development

7 Qs

quiz-placeholder

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Customer Relations

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Assessment

Quiz

English

Professional Development

Easy

CCSS
RI.11-12.5, RI.11-12.4, RI.8.1

+19

Standards-aligned

Created by

Lorena Lomoro

Used 17+ times

FREE Resource

7 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A group of questions people can answer.

survey

rectify

apologize

email list

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

To fix a problem.

customer relations

rectify

apologize

email list

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A collection of names and addresses.

customer relations

recommendation

apologize

email list

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

To express sorrow for doing something wrong.

customer relations

recommendation

apologize

word-of-mouth

Tags

CCSS.RI.8.1

CCSS.RI.8.8

CCSS.RL.11-12.1

CCSS.RL.8.1

CCSS.RL.9-10.1

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

An idea offered for consideration.

customer relations

recommendation

survey

word-of-mouth

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A process that involves engaging with customers and improving their experience with a product or service.

customer relations

rectify

survey

word-of-mouth

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Shared between people through speech.

customer relations

rectify

apologize

word-of-mouth

Tags

CCSS.RI.11-12.8

CCSS.RI.9-10.7

CCSS.RL.11-12.8

CCSS.RL.8.7

CCSS.RL.9-10.7