Phone Etiquette

Phone Etiquette

9th Grade - Professional Development

11 Qs

quiz-placeholder

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Phone Etiquette

Phone Etiquette

Assessment

Quiz

Professional Development, English

9th Grade - Professional Development

Medium

Created by

paian tampubolon

Used 22+ times

FREE Resource

11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

It's recommended responding within three rings in order give yourself enough time to get in the zone and prepare for the call.

Answer the call within three rings.

Immediately introduce yourself.

Speak clearly.

Only use speakerphone when necessary.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

Practice answer the phone with, "Hi, this is [Your first name] from [Your company]. How can I help you?" Your customer will be met with warmth, which will encourage a positive start to your call.

Answer the call within three rings.

Immediately introduce yourself.

Speak clearly.

Only use speakerphone when necessary.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

You always want to speak as clearly as possible. Project your voice without shouting. You want to be heard and avoid having to repeat yourself. A strong, confident voice can make a customer trust you and your support more.

Answer the call within three rings.

Immediately introduce yourself.

Speak clearly.

Only use speakerphone when necessary.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

Give your customers your full attention, and avoid speakerphone. This will make it easier for both parties to be heard, and it will ensure that you're actually paying attention to them.

Answer the call within three rings.

Immediately introduce yourself.

Speak clearly.

Only use speakerphone when necessary.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

If you must put a customer on hold or transfer their call, always ask for their permission first. Explain why it's necessary to do so, and reassure them that you — or another employee — are going to get their problem solved swiftly.

Ask before putting someone on hold or transferring a call.

Remain cheerful.

Use proper language. 

Actively listen and take notes.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

The point is to always remain positive and friendly, especially in the face of negativity. Your optimistic outlook may be enough to turn a failing phone call right around.

Ask before putting someone on hold or transferring a call.

Remain cheerful.

Use proper language. 

Actively listen and take notes.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Read the text below and select the appropriate rule for the text.

Always be mindful and respectful when on the phone. You never know what customers might be offended by something you say, so it's best to use formal language.

Ask before putting someone on hold or transferring a call.

Remain cheerful.

Use proper language. 

Actively listen and take notes.

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