
Customer Service
Authored by Lorena Lomoro
English
Professional Development
Used 20+ times

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6 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
I promise you that I will solve this problem.
satisfaction
go out of your way
exceed expectations
assure
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
The client's happiness with our service is key.
satisfaction
go out of your way
exceed expectations
loyalty
3.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
A customer's choice to remain with one company is hard to earn.
satisfaction
go out of your way
loyalty
feedback
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Use extra effort to make the customer happy.
satisfaction
go out of your way
exceed expectations
feedback
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Your reports are better than I thought they would be.
satisfaction
loyalty
exceed expectations
assure
6.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
The company asks for opinions about its service.
satisfaction
loyalty
exceed expectations
feedback
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