Helpdesk

What is the SAP transaction code for vendor master details?

• FBL1N

• XK03

• ZCFINF013A

• ZCFINF018

When we receive a query from a B2B Vendor about the invoice status, and the status is not yet processed, Helpdesk team response should be?

• Forward to IP Trade Team for processing

• Advise vendor to process the invoice in B2B portal

• Advise communicate to local buyer

• No action needed

What is the SAP transaction code to generate Remittance Advice?

• FBL1N

• XK03

• ZCFINF013A

• ZCFINF018

What is the SAP transaction code for Settlement Discount?

• FBL1N

• XK03

• ZCFINF013A

• ZCFINF018

What is the SAP transaction code for AP Statement?

• FBL1N

• ZCFINR006A

• ZCFINF013A

• ZCFINF018

Received request for PRS*** or PRB*** Documents, Helpdesk should forward the request to?

• PTP Team

• RTR Team

• OTC Team

• B2B Helpdesk

Received request for change in vendor’s email address, what will be the action of the Helpdesk team?

• Forward to IP Trade Team for processing

• Advise vendor to process the invoice in B2B portal

• Advise vendor to communicate directly to their local buyer

• No action needed

Received request regarding No Purchase Order in B2B, Helpdesk will forward to?

• PTP Team

• RTR Team

• OTC Team

• B2B Helpdesk

Received query regarding outstanding invoices (with complete POD that the goods were delivered to DC), and DC provided documentation that it was delivered to the store, invoice will be charged to?

• Store

• DC

• Vendor

• B2B Helpdesk

Received query regarding outstanding invoices (with complete POD that the goods were delivered to store), and the store is already closed, invoice will be charged to?

• Store

• DC

• Vendor

• B2B Helpdesk