Review PDC

Based on PDC, the suffixes JR or SR can be used to release transactions.

• True

• False

Answer explanation

ENGLISH NAMES

Many American and British people have the same name as their father or grandfather, and they often use suffixes, e.g. "JR" (junior), "SR" (senior), II, III, IV.

• These suffixes cannot be used to release transactions

Which piece of information you should ask if an Arabic customer's name has only 2 names and the hit’s name has 3 and, so, customer’s full name matches the hit?

• Last name. 

•  Grand Father’s first name.

• Father’s first name. 

• Middle name.

Answer explanation

Confirm the full name by asking for their additional names.

• For Arabic names (regardless of the customer's address), ask for their father's first name and grandfather's first name

If a Spanish customer’s name has 3 names and hit’s name 4 names and it’s a potential matching you should ask for customer’s full name.

• True

• False

When you use the address as an attribute what are the parts that we should considerer about it?

• Country

• City

• Street

• POB

Answer explanation

If an address will be used, CCR should first focus on countries.

You are able to use nationality and address as two separate attributes to release an alert.

• True

• False

Answer explanation

Address (country) and nationality are considered as one single attribute in terms of compliance.

You can use names as attribute if the hit's and customer's name are translation on the same name

• True

• False

Answer explanation

You cannot disposition a transaction based on names comparison rules if there are:

• Fewer Names

• Abbreviated Names

• Translated Names

• Different Middle Initials

• Less Given Names

• Names Switch

What rules we can follow to determine Name Difference?

• Actimize will match a consumer's name to the similarly-spelled name, which is actually a different name.

• We can take into consideration a name difference if one of the customer's given names does not match the hit's given name(s)

• Gender difference can help you with an overall decision, but we cannot base our decision solely on gender.

Which of the below statements is not true:

• If you are unable to decide whether the Chinese name is a possible match, you can take the risk.

• If we have Michael as full name and Mickey as Name Variation. We should treat them as matching names because "Mickey" can be a nickname for "Michael"

• In case the hit is an organization and the customer is an individual (person), then, it is not a match.

Answer explanation

Correct answer , if we are unable to decide whether the Chinese name is a possible match, escalate the call and case to TDD

How many hits at least must have a transfer to ask the caller if they prefer to wait on the line while you work on it or receive a callback immediately after you resolve it?

• 4 hits

• 8 hits

• 7 hits

• Regardless of the number of hits, you can ask.

When consumer's personal information on a transaction is insufficient, but the data is available in previous alerts, can you work with a previous transactions?

• True

• False