Mini Workshop 4

What deliver strategy does the Germans prefer?

• Indirect

• Direct

• Both

• Neither

Which of these followings is not consider a buffer?

• The university has my sincere admiration for donating a huge sum of money to our cause.

• We both can agree on the harsh competitive nature of the working force nowadays.

• We have received your email about your English test being graded wrong.

• On behalf of my company, I thank you for taking the time to attend the meeting and giving us a gracious gift.

In writing negative letters, the word “no” does not exist in:

• Britain

• Germany

• Asian countries

• Thailand

When should the direct strategy be used?

• When the bad news is personally upsetting

• When the organization or receiver prefers directness

• When the bad news threatens the customer relationship

• When the bad news is unexpected

What's the correct order of the Indirect strategy?

• Buffer -> Reasons -> Bads News -> Closing

• Reasons -> Buffer -> Bad News -> Closing

• Buffer -> Bad News -> Reasons -> Closing

• Reasons -> Bad News -> Buffer -> Closing

Negative news are usually delivered:

• From employees to managers

• Everyone occasionally must deliver negative news in business

• From enterprises to customers

•  From employers to employees

It is considered disrespectful and impolite to report  bad news to superiors in which culture? 

• Britain

• Thailand

• Asian countries

• Latin America

When to use the indirect strategy? 

•  When the bad news is not personally upsetting

• When the bad news is expected 

• When the bad news threatens the customer relationship

• When the bad news is not damaging