Winning Customer Experience | TR Erica

What behavior should a Sales Representative have?

• Write as you speak

• Focus on what you can do for the customer

• Use "We" instead of "You"

• Respond quickly and be available

• Be reliable

What behavior should a Sales Representative have?

• Write as you speak

• Be reliable

• Use "We" instead of "You"

• Always use the customer's name

• Use door openers not door slammers

What behavior should a Sales Representative have?

• Focus on what you can do for the customeR

• Be reliable

• Use door openers not door slammers

• Show empathy

• Be an active listening not a passive listener

What behavior should a Sales Representative have?

• 
  Be reliable

• Show empathy

• Be an active listening not a passive listener

• Use "We" instead of "You"

• Focus on what you can do for the customer

What behavior should a Sales Representative have?

• Write as you speak

• Be reliable

• Show empathy

• Be an active listening not a passive listener

• Focus on what you can do for the customer

• Write as you speak

• Use positive and confident language

• Use door openers not door slammers

• Be reliable

• Focus on what you can do for the customer