Operation Management Revision

What is Operations Management?

Answer explanation

Operations management (OM) is the management of resources used to efficiently produce a good/service.

Operation Management involves:

• Efficent managment of time

• Efficent mangment of resources

• Quality Control

• Waste Minimsation

• Eficent mangement of operations materials

3.3.2 - What are the 3 Key Elements of an OPerations System?

• Inputs

• Processes

• Outputs

• Procedures

An INPUT is something needed to start the operation. What are some of them?

• Materials

• Human Labour

• Technology

• Capital/Funds

• Time

What is PROCESSES?

Answer explanation

Processes is whatever happens to take inputs and turn them into whatever you sell.

The OUTPUT is the final product or delivered service?

• True

• False

3.3.3- Characteristics of OM Within Both Manufacturing And Service-Based Business.

What are the characteristics for a manufacturing and service:

Answer explanation

MANU: manily resource intensive production. (Speaker)

SERV: manily labour intensive production. (Singer)

What are characteristics for processes?

Answer explanation

MANU: Very little customer involvement. (Car factory)

SERV: Customer heavily involved in process. (Haircut)

Characteristics for outputs:

Answer explanation

MANU: transforms inputs into TANGIBLE outputs. (shoes)

SERV: transforms inputs into INTANGIBLE outputs. (eductaion)

Characteristics for storage:

Answer explanation

MANU: Outputs can be stored (food for pub)

SERV: Ouputs cannot be stored (car wash, haircut)