If You Lose, You Snooze

An OIC is an agreement between a borrower and lender that settles liabilities for a lesser interest rate.  

• True

• False

What should you advise someone if they want to payoff their loan amount in full ?

• Any overage will be returned to borrower by direct deposit

• Remind borrower of daily interest rate and to add around 4 days of interest

• Will receive payoff letter in 4-6 weeks after submitting payment

• All of the above

“If you want to make a payment more than (a)   days before due date it will count as an additional payment and will not advance the due date of your upcoming payment.” 

What is the [e-mail] used for ? 

• To speak with a loan officer

• Questions for disaster loans

• Needing servicing center assistance 

If agents are speaking to a borrower and they state their business has closed and they will not be paying the loan back, agents should transfer to (a)   ?

What is outstanding interest? 

If a borrowers loan is charged off but wants to make a payment, what should you advise ? 

• Make a payment on the portal

• Provide number to treasury

• Transfer to CESC

• All of the above

What steps do you take when a caller is threatening to hurt themselves or others?

Accounts with a Hold that want to enroll in the Hardship Accommodation Plan should be directed to: 

• [e-mail] 

• CESC Repayment Assistance

• CESC Realty

• CESC Risk Management

If there is more than one principal on the loan, they can create their own MySBA Portal account. 

• True

• False