Organization behavior

1. Distributive negotiations occur under zero-sum conditions. What does this mean?

• A. Any gain by one party is offset by an equivalent

• B. Both sides gain equally under the negotiation so that neither loses.

• C. Any gain by one party is offset by an equivalent loss to the other party.

• D. Both sides lose equally under the negotiation so that neither wins.

2.When each side sacrifices something in order to end the conflict, this is called ____

• A. collaborating

• B. competing

• C. avoiding

• D. compromising

3. Which of the following is more closely associted with leadership than with management?

• A. evaluating

• B. motivating

• C. budgeting

• D. organizing

4. When mediating a conflict, what does active listening entail?

• A. Revealing infformation to maintain open communication

• B. Asking question designed to get the correct answer

• C. Reading the other person’s facial expressions

• D. Taking the person’s side to build a relationship

5. The nature of managerial leadership varies depending on the culture. Which of the following

countries experiences a low need for managers to have immediate and precise answers to

subordinates' questions?

• A. Germany

• B. Italy

• C. Japan

• D. Sweden

6. You disagree with your boss about a decisom, and you’re really fristrated. Which of this strategies

would work best to keep this conflict from escalating?

• A. You can speak separetely to other peiple involved in the conflict to get their support

• B. You can document you boss’s actions in order to keep a paper trail for future use

• C. You can focus in the outcomes you want rather than on your boss’s actual position

• D. You can avoid talking about the problem because it might lead to angry words

7. Which of the following involves and impartial third party who facilitates a discussion using

persuasion and logic, establishes each side’s priorities, and suggests a settlement that doesn’t have to

be accepted?

• A. mediation

• B. arbitration

• C. concliliation

• D. dictation

8. When a person's beliefs about a leader change based on the behavior of other people in the

situation, this is known as _____

• A. transaction

• B. attribution

• C. charisma

• D. transformation

9. Hareesh's employees are extremely competent and motivated. If Hareesh follows the Hersey and

Blanchard model, then what type of leadership style should he use?

• A. delegating

• B. selling

• C. participating

• D. telling

10. Research has shown that managers who have good conflict resolution skills ___ than managers

who don’t

• A. get more promotions

• B. use anger more effectively

• C. get fewer promotions

• D. fare no better in the workplace