What number is left on a voicemail on an outbound Leeds Building Society new business call?
Internal Sales LBS Quiz

Quiz
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Fun
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Professional Development
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Medium

Darrel Jackson
Used 3+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
0330 912 7690
0330 912 8852
0844 384 844
0161 8717929
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the price of family legal expenses for an Leeds Building Society customer?
£39
£48
£24
£60
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What log in needs to be used for a Leeds Building Society staff call?
Staff Discount on DMU
Staff Discount on Migration
Personal log in on DMU
Personal log in on Migration
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What differences in call approach should a Leeds Building Society Staff member expect to that of a customer?
More comprehensive detail than normal to demonstrate our process
More relaxed as they are staff of Leeds Building Society
None, they should get exactly the same experience as a customer as they are a customer.
Bit more banter and loads of rapport
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What additional content is expected on each call outside of what is scripted? (Select all that apply)
Personalised advice that meets the customer needs
Comparison using Defaqto Compare.
Conversation about there plans for the weekend.
More detail on each of the optional extras, repeating in more words what is in the scripting.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information needs to be gathered from a Leeds Building Society staff member specifically when processing a policy?
How long they have worked there
Their staff number to be entered in the 3rd party reference field.
Their job title
Their thoughts on current affairs and the political climate in Spain.
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the 3 potential places a customer from Leeds Building Society could have received a quote? (Select 3)
Refer and Earn/Uinsure Internal Sales Team
Migration/Uinsure Migration Team
Direct mortgage Unit
Mortgage advisers in branch
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