STRATEGIES FOR EFFECTIVE CONVERSATION

It is the process by which people exchange information through verbal and non-verbal messages.

• communication

• interpersonal communication

• intrapersonal communication

• conversation

It the art of exchanging messages between two or more people.

• intrapersonal communication

• conversation

• communication

• interpersonal communication

“…Ummm. Who's my favorite member in BTS? Well…

This is an example of which strategy for effective communication?

• Repair breakdowns

• Repeat the question

• Express lack of a clear opinion

• Active listening/Summarizing

Which of the following is an example of backchanelling?

• "I see...."

• “Do you mean…?”

• “Pardon? Come again?”

• “Someone mentioned that…”

The following are strategies for effective conversation EXCEPT

• Acknowledge other’s ideas/opinions

• Active listening/Summarizing

• Repair breakdowns

• Nonverbal communication

Complete the following conversation/dialogue. Choose appropriate responses to make the conversation meaningful.

Patient: I have had sleep disorder for nearly 3 months.

Doctor: ___________________________________

Patient: No, I wanted to see a doctor first.

• Have you done anything about it?

• Why didn’t you see a doctor immediately?

• Do you know what I should do about it?

• Did you have this complaint the last time you came to me?

Complete the following conversation/dialogue. Choose appropriate responses to make the conversation meaningful.

Andy: You haven't been looking so well recently. Anything wrong?

Sasha: Yes. Yesterday I had to take my mother to the hospital due to hypertension.

Andy: _______________________________________________

Sasha: Not really. All she has to do is to follow a strict diet.

• It is not a very serious illness. You don’t need to worry.

• I hope she is fine now. Please let me know how she is when she is back

• Oh God! How is she right now? Anything serious?

• I told her that she had to be careful with what she ate but she never listens to me.