Conocimientos básicos ITIL
Authored by Jorge Lozano
Computers
Professional Development
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18 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Un proceso responde a eventos específicos, se rige por resultados y puede ser medido?
SI
NO
Mas o Menos
Eso no es un proceso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿En el modelo RACI, la A hace referencia a?
Asignado
Responsable
Propietario
Alguien
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El contenedor de la información exacta sobre todos los servicios a los que puede acceder un cliente es:
Base de datos de conocimiento
Catalogo de servicios
Portafolio de Servicios
Sistema de tickets
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un modelo del servicio se construye teniendo en cuenta Personas, Proveedores, Cultura, Tecnología
Verdadero
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La etapa del ciclo de vida de ITIL donde se realizan las pruebas y prototipos del servicio es
Diseño
Operación
Mejora Continua
Transición
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La tercera parte responsable del suministro de bienes y servicios es:
Proveedor de Servicios
Proveedor
Propietario del Servicio
Cliente
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿La forma de entregar valor a los clientes sin que estos asuman los costos de operación y los riesgos se conoce como?
Servicio
Calidad
Utilidad
Garantía
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