Chapter 16 Final Exam Review

_______________ is a physical process..

• Hearing

• Listening

To be _______________ is to avoid giving a direct answer.

• Active

• Evasive

_______________ is casually listening to someone talk.

• Passive Listening

• Critical Listening

• Empathetic Listening

When the listener demonstrates an understanding of the message by restating what was said, _______________ listening has occurred.

• Reflective

• Critical

• Empathetic

• Active

Fully participating as you process what a person says is _______________ listening.

• Passive

• Active

Part of being a(n) _______________ listener is to imagine how you would feel as the speaker.

• Critical

• Empathetic

• Passive

• Active

Listeners who become involved in what the speaker is saying are _______________ listeners.

• Attentive

• Passive

• Active

_______________ means you are to draw a conclusion from what is said.

• Interential

• Literal

If the person speaking means exactly what the words indicate, he or she is being _______________.

• Literal

• Inferential

Active listeners try to listen _______________ their preferences to make rational, rather than emotional, decisions.

• Above

• Below