FOO - C2 Quiz

Name the 4 stages in a Guest Cycle

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When is the first point of contact between the guest and the hotel?

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List the factors that can affect a guest's choice of hotels

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Hotel Wonderful collects $50 for incidentals per night. Calculate the pre-authorization required for the following:

No. of nights: 5

Room Rate: $325++

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Why do hotels overbook?

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List the 4 types of complaints. Give examples for each type

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What is the difference between "Out of Order" and "Out of Service"?

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Identify and explain the 3 types of room discrepancies

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What are the 5 advantages of rooming?

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Why does a walk-in takes a longer time to check in?

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