Unit 17 Quiz

What is a database?

• a word document that contains information
• A folder that contains many sub-folders that store information
• A collection of information that is organized so that it can be easily accessed, managed and updated
• An Excel spreadsheet with no formulas

What is NOT the function of a database?

• It manages data efficiently and allows users to perform multiple functions with ease
• It stores, organizes and manages a large amount of information within a single software application
• It processes workloads to create and update themselves, querying the data, and runs applications against the query to obtain the requested information
• It manages and stores only a small amount of information

A database management system is an example of________________________

• A computer hard drive
• Hardware
• Software
• Hardware and software

What does a transaction processing system (TPS) do ?

• It keeps track of merchandise sales
• It collects, modifies, and retrieves all transaction data in the hotel
• It provides information required by the hotel for proper management of staff and the facilities
• It coordinates the operational duties of the staff at the front office, sales, and planning

What does a property management system (PMS) do ?

• It keeps track of merchandise sales
• It collects, modifies and retrieves all transaction data in the hotel
• It provides information required by the hotel for proper management of staff and the facilities
• It coordinates the operational duties of the staff at the front office, sales, and planning

What does a point of sale (POS) do?

• It keeps track of merchandise sales
• It collects, modifies, and retrieves all transaction data in the hotel
• It provides information required by the hotel for proper management of staff and the facilities
• It coordinates the operational duties of the staff at the front office, sales and planning

What does a Management information system (MIS) do?

• It keeps track of merchandise sales
• It collects, modifies and retrieves all transaction data in the hotel
• It provides information required by the hotel for proper management of staff and the facilities
• It coordinates the operational duties of the staff at the front office, sales and planning

Which type of information is not stored in a hotel database?

• Historic guest history
• Current guest history
• Future guest history
• All of the guest history

Why is it important to have good-quality data in hotel databases?

• For operational inefficiency
• To maintain or improve guest satisfaction
• To minimize hotel revenue
• To pay guest bills

How can a hotel maintain the quality of data in the database?

• Staff training on customer service standards
• Staff training on checking inaccuracies in the guest invoice
• Staff training on the importance of entering data accuracy into the computer
• Staff training on maintaining the quality of appearance