TYPES OF CUSTOMER NEEDS

What do you need to know about your customer before you finalize the purchase?

• That it is the best price you can give them

• That they are confident in the purchase

• That you are happy they came in today

• That your boss will be really happy with this sale

What is the first step to know your customers' needs?

• Talking to them about their favorite food

• Knowing who your customers are

• Knowing their name

• Knowing if they have kids

What is one thing the customer needs to know about the product?

• How many times you have sold the product that week

• What country you bought the product from

• What year it was manufactured

• That it is not just a sale, you truly want to meet their needs

After you know your customer's name, what two questions might you ask in order to continue getting to know them?

• Is this something you need? Have you looked at other stores?

• Are you sure you want to buy this? Are you actively looking, or just browsing?

• Is this something you need? Have you looked at other stores?

• Are you sure you want to buy this? Are you actively looking, or just browsing?

What should a product's importance reflect?

• The time spent getting to know the customer's needs and wants

• How happy your boss will be with this sale

• How much money you will make

• When you will get to eat lunch

Read this sentence and decide if it is true or false

customers often relate price to value.

• True

• False

Read this sentence and decide if it is true or false

You should not always make it as easy as possible to buy and use your products and services.

• True

• False

Read this sentence and decide if it is true or false

Tailoring your products or services towards sustainability can help you differentiate yourself from other competitors and can even become a selling point for your product.

• True

• False

Read this sentence and decide if it is true or false

Customers like faceless companies

• True

• False

Read this sentence and decide if it is true or false

Customers love options and control over said options.

• True

• False