Final Examination - April 28

Level of customer satisfaction where customers are not expecting a particular feature of the product/service, but the more of them that are included, the happier the customer.

• basic needs

• performance need

• excitement needs

These are the end users of the organization’s products or services.

• internal customer

• external customer

• satisfied customer

• customer satisfaction

Major Factors That Contribute to Customer Satisfaction.

• Maximize the customer's lifetime value

  Maximize the customer's lifetime value

  Positive brand exposure

• Perceived Value

  Perceived Service

  Perceived Service

• Drive repeat business

  Increase revenue

  Gain valuable feedback

Level of customer satisfaction where there are characteristics of the product/service that are not expected, so they do not cause dissatisfaction if they are not there.

• basic needs

• performance need

• excitement needs

Determining the order and format of the units in a name.

• alphabetizing

• case

• indexing

Major Factors That Contribute to Customer Satisfaction.

• Maximize the customer's lifetime value

  Maximize the customer's lifetime value

  Positive brand exposure

• Perceived Value

  Perceived Service

  Perceived Service

• Drive repeat business

  Increase revenue

  Gain valuable feedback

       Benefits of gathering customer feedback.

• Improve the customer experience

  Improve customer service

  Evolve the company’s product line

  Build Stronger brand advocates

• Defend against competition

  Create brand ambassador

  Increase revenue

  Drive repeat business

• Maximize the customer lifetime value

  Positive brand exposure

  Minimize customer churn

        Fundamental requirements that are expected as part of a package.

• basic needs

• performance needs

• excitement needs

     Customer Satisfaction id so important to achieve the following benefits.

• Improve the customer experience

  Improve customer service

  Evolve the company’s product line

  Build Stronger brand advocates

• Defend against competition

  Create brand ambassador

  Increase revenue

  Drive repeat business

• Maximize the customer lifetime value

  Positive brand exposure

  Minimize customer churn

     Refers to the feeling of pleasure and achievement which an employee experiences at their job, when the work is worth doing, or the degree to which their works give them satisfaction.

• Customer Satisfaction

• Job Satisfaction

• Performance Appraisal