Moves: Day 2 Review 2024

What are the 4 stages of the Moves Call Flow? Select all that apply

• Introduction

• Solution

• Discovery

• Think

• Confirm&Close

True or False: When applying ACT to the call flow, Assessing is about asking Discovery questions to better understand the customers situation

• True

• False

What part of the call flow would you "set the stage" to make sure the customer is aware if what to expect on the call

• Care

• Introduction

• Discovery

• Solution

What percentage on the weekly assessments do you need to pass training?

• At least 80%

• At least 75%

• At least 90%

• 100%

What is the main roles of the Moves department

• Moves

• Deferments

• Account Transfers

• Escalations

True or False: Discovery Questions is only needed if the customer is not aware of the moves option available for their Move

• False

• True

Which of the following are move options available to customers? Select all that apply

• Premium

• Exclusive

• LOC Elite

• Classic

• Basic

True or False: Customers only have the option to arm the system away at all times

• False

• True

Which of the following equipment are available for Vivint customers? Select all that apply

• DBC Pro Gen 2

• Smoke/CO Detector

• Motion Detector

• Indoor Camera Pro

Which of the following are part of the DISCOVERY stage of the call flow? Select all that apply

• Plant the seed

• Isolate

• Take Ownership

• Ask open ended questions