2022 GSS Ticket Report
Authored by Jo Buenaventura
Instructional Technology
Professional Development
Used 1+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which month had the lowest received tickets?
January
April
June
December
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
TRUE or FALSE. New tickets assigned to MHI steadily decreased from trimester 1 to trimester 2 and 3.
TRUE
FALSE
Answer explanation
New tickets decreased from T1 and T2 but bounced back back up in T3
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the top 3 systems with the highest number of new tickets assigned to MHI in 2022?
eMedical, MiMOSA, LIMS
MHI Power BI, eMedical, MiMOSA
MHI Web Report, MHI Power BI, MiMOSA
MHI Web Report, UKTB, MiMOSA
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the total number of tickets in 2022 including the carry-overs?
290
305
300
281
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many tickets remain outstanding per day?
3 to 9
23
39
2 to 3
6.
MULTIPLE CHOICE QUESTION
30 sec • 3 pts
What is GSS?
Global Support System
Global Support Service
General Support Services
Global Solution System
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