HRM 8

71. According to the statistic in the lecture, 50% of US employees have stated they were bullied or witnessed such behaviors. True or False?

• A. True

• B. False

72. Which of the following was listed an impact on teams in a culture of incivility?e.

• A. Interpersonal Conflicts.

• B. Increased anxiety.

• C. Decreased individual performanc

• D. Decreased job satisfaction.

73. One of the consequences of an uncivil culture is people are afraid to speak up for fear of consequences. True or False?

• A. True

• B. False

74. Which of the following is not a hard cost of incivility to organizations?

• A. Increased absenteeism.

• B. Increased turnover.

• C. Decreased workers compensation claims.

75. A civil, positive culture can produce positive results that could be seen as a "dividend" to the organization. True of False

• A. True

• B. False

76. Servant Leadership focuses on which of the following?

• A. Scarcity.

• B. Values.

• C. Coercion.

77. In the cultural "audit," a gap analysis looks at the difference between your cultural vision and your desired vision. True or False?

• A. True

• B. False

78. In the "quilt of civility" one of the items was workplace design. Which of the following were mentioned as part of workplace design?.

• A. What is on the walls in the organization

• B. Geographic Locations.

• C. Cubes vs offices.

79. To create civility in a culture you must do which of the following?

• A. Enforce it.

• B. Let it occur naturally.

80. "Walk the talk" means:

• A. Our deeds follow our words.

• B. Management by Walking Around (MWA).