CH 12 Quiz

​Because change does not happen quickly, it is better viewed as:

• ​A stage

• ​A process

• ​The responsibility of the client

• ​An undertaking for higher functioning clients

​A person may find that he cannot sustain the new behavior or way of being over a long period of time. This is known as:

• ​Shame

• ​Doubt

• ​Relapse

• ​Motivation

​Which of the following is not an appropriate example of “change-talk”?

• ​“How might we, together, achieve your goal of managing your anger?”

• ​“How might your life be different if you were able to defuse your anger more effectively?”

• ​“What do you think is preventing you from managing your anger?”

• ​“What have you tried in the past to reduce your anger that you’ve found to be beneficial?”

​It is suggested that when people see or perceive discrepancies between their expectations and reality, the response is one of:

• ​Dissonance

• ​Ambivalence

• ​Anger

• ​Ostracism

​When a client speaks openly about his or her ambivalence, it should be obvious that:

• ​You have hit a roadblock.

• ​Your path, until now, has been counterproductive.

• ​It is time for you as the counselor to take control and lead more effectively.

• ​Something positive and therapeutic has happened.

​Reflective listening is best used:​

• ​After each individual probing question

• ​At the end of a series of probing questions

• ​When the client cues that he or she has something constructive to add

• ​Only when you sense it is vital for the client to “re-hear” what he or she has said

​Taking the client’s side in reflective listening can be particularly effective when the client is expressing:

• Anger

• ​Being stuck in a quagmire

• ​Reluctance

• Rebelliousness

​A client presents a series of arguments as to why he or she cannot change. The counselor admits that the situation is helpless. This approach is:

• ​A good example of reverse psychology

• ​Shown to be effective in a number of studies

• ​Beneficial in reframing the client’s situation—that only with change can a positive outcome be achieved

• ​Effective only in backing a client into an inescapable corner

​Miller and Rollnick suggest that an effective precursor to the ability to “summarize” is a counselor’s ability to engage in:

• ​Collaboration

• ​Reflective listening

• ​Open-ended questioning

• ​The fostering of self-determination

​Resistance is always deemed a sign that the counselor must take which first step?

• ​Pushing ahead as a breakthrough is most likely on the verge of occurring

• ​Engaging in reflective listening

• ​Backing up

• ​Displaying unconditional positive acceptance