SMU Design Thinking and Doing

We already know what to do. We need to make sure that all the tasks are executed on time with the resources allocated.

Which is the more ideal methodology to use?

• Design thinking Path - Design Thinking and Doing

• Issue Driven - Lean Six Sigma DMAIC

• Solution Driven - Project Execution

• Rapid Path - Rapid Improvement Workshop

We are not sure what the stakeholder really want. We want to implement a new process that can meet both the functional and emotional needs

• Design thinking Path - Design Thinking and Doing

• Issue Driven - Lean Six Sigma DMAIC

• Solution Driven - Project Execution

• Rapid Path - Rapid Improvement Workshop

What the 3 main categories of primary research?

• Rumors, Document Reviews and Observations.

• Surveys, Document Reviews and Speeches

• Newspapers, Surf Internet Research and Observations.

• Surveys, Document Reviews and Observations.

What is one of the main advantages of focus group discussions over 1-to-1 interviews?

• Easier to facilitate

• Save time in scheduling discussion

• Easier to quantify findings

• Interaction between people in the group may provide additional insight.

What are the 3 other components missing from the Stakeholder Journey Map?

• Stages, Places and Touchpoints

• Stages, Touchpoints and Mindset

• Places, Emotions and Expertise

• Experiences, Emotions and Expertise

What is the main objective of Develop Phase? Pick the best answer below

• Get the expert to develop the best solution

• Pick the best vendor to implement the solution

• Generate as many ideas as possible and downselect them

• Get management to review your suggested proposal

Which of the following is NOT an advantage of brainwriting over verbal brainstorming

• safer environment for less vocal people

• Less facilitation needed

• Less criticism results in more ideas

• The quality of ideas is always better

Which is the following are NOT ways to do prototyping?

• Structured Walk-through, Digital Wireframes and Simulation

• Digital Wireframes, Simulation and Pilot Run

• Surveys, Pilot run and Simulation

• Physical Model, Digital Wireframes and Drawings

Which is not a reason why rapid prototyping iterations are important?

• Manage Cost and Risk

• Accelerate the process by getting feedback early.

• Improve stakeholder engagement

• Our boss like prototyupes

Which is the best way to become better at design thinking after this workshop ? Pick the best answer from below

• Study the training slides a few more times

• Enrol into more design thinking workshops

• Read more books on design thinking

• Lead a project using the design thinking framework