Unit 11 Review

How many Libraries are created for each user by default on a new Windows 10 installation?

• 4

• 6

• 2

• 5

Match the commands to the task.

• nslookup

• verifies basic connectivity to the targeted IP or host name

• ipconfig

• verifies the successful name resolution of a host name

• ping

• verifies the route taken by a packet

• tracert

• verifies the default gateway configured on a host

Answer explanation

Refer to curriculum topic: 11.5.3

What are two file attributes in the Windows environment? (Choose two.)

• archive

• security

• details

• general

• read-only

Answer explanation

Refer to curriculum topic: 11.1.4The file attributes are read-only, archive, hidden, and system. Details, security, and general are tabs on the file Properties applet.

A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?

• gpupdate

• runas

• rstrui

• tasklist

• gpresult

Answer explanation

Refer to curriculum topic: 11.4.5 The functions of the listed commands are as follows:

runas - runs a program or tool with different permissions

rstrui - starts the System Restore utility

gpresult - displays group policy settings

gpupdate - refreshes group policy settings

tasklist - displays currently running applications

After solving a problem on a computer, a technician checks the event log to ensure that there are no new error messages. At which step of the troubleshooting process is this action taking place?

• Determine an exact cause.

• Document the findings.

• Verify the solution and full system functionality.

• Establish a theory of probable cause.

Answer explanation

Refer to curriculum topic: 11.7.1In this situation, the  probable cause has been identified and the exact cause has been acted upon. Documenting the findings is the last action in the process and happens after checking that the problem has been solved by the solution implemented.

In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?

• C:\Application Data

• C:\Program Files (x86)

• C:\Program Files

• C:\Users

Answer explanation

Refer to curriculum topic: 11.1.1The C:\users folder contains all the user profiles. The C:\Application Data folder contains application data related to all users. The 32 bit program files are located in the C:\Program Files(x86) folder while 64 bit program files are located in the C:\Program Files folder.

A corporation has expanded to include multiple remote offices around the globe. Which technology should be used to allow the remote offices to communicate and share network resources privately?

• Remote Assistance

• administrative share

• VPN

• Remote Desktop

Answer explanation

Refer to curriculum topic: 11.5.5A Virtual Private Network (VPN) is used to connect remote sites together securely over a public network.

Which Windows utility can be used to schedule a regular backup for preventive maintenance?

• System Restore

• Disk Cleanup

• Windows Task Scheduler

• Windows Task Manager

Answer explanation

Refer to curriculum topic: 11.6.1Windows Task Scheduler is a tool that helps scheduling repetitive tasks, such as backups, antivirus scans, and more.

Which two issues are likely to cause BSOD errors? (Choose two.)

• device driver errors

• out-of-date browser

• lack of antivirus software

• RAM failing

• power supply failure

Answer explanation

Refer to curriculum topic: 11.7.2Device driver errors are the most likely cause of BSOD errors. Failing RAM can also create BSOD errors. Software issues such as browsers and antivirus do not produce BSOD errors. A power supply failure would prevent the machine from starting.

A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.)

• Can you boot up in safe mode?

• Can you boot the operating system?

• Has anyone else used the computer recently?

• What updates have you performed lately?

• What happens when you try to access your files?

Answer explanation

Refer to curriculum topic: 11.7.1Close-ended questions generally have a fixed or limited set of possible responses, such as "yes" or "no".  Open-ended questions imply no limited or fixed set of replies but rather generally prompt the responder to provide more meaningful feedback.