Product Knowledge Test - Week 2APR'23

How many times in a week agent can make an adjustment for customer not paid issues?

• 1

• 2

• 3

• 4

To get the adjustment for customer not paid issues, captain should call within --- hours from the time the order was swiped as dropped?

• 24

• 48

• 12

• 72

If captain is not eligeble for customer not paid adjustment then what is the disposition should be Selected by an agent?

• Adjustments >> Customer Issue_Did not Paid

• Adjustments >> Customer Issue_Paid

• Information Provided >> Customer Not Paid_Not Eligible

• None of the above

When the incentive tab shows as "No incentives Found" then what is the disposition to be selected by the agnet

• Information Provided >> Daily_Weekly Incentives_Mapped

• Information Provided >> Daily_Weekly Incentives_Not available

• Information Provided >> Daily_Weekly Incentives_Not Mapped

• Information Provided >> Daily_Weekly Incentives_Not eligeble

If earnings are not processed as per ODRD distance then Agent can update the kilometer according to the -----?

• ODRD distance

• HF distance

• Final distance

• All the above

If the HF distance is equal or less than the Final distance then earnings are properly processed, true or false?

• True

• False

Agent can generate the ticket for kilometer adjustment if the km is greater than ----?

• 10km

• 15km

• 20km

• 25km

What is the TAT to resolve the kilometer adjustment ticket?

• 1hr

• 2hr

• 3hr

• 4hr

What AUTHORIZATION_FAILED indicates ?

• This indicates that the payment not credited to the captain wallet.

• Payment not tried

• Customer payed the amount

• None of the above

Captain called to ask for the night surge and informs that he should aslo get rain surge on the same time then agent should raise tickets for both night surge and rain surge, True or false?

• True

• False