Chapter 10 Quiz

Which of the following means "the individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way"

• work ethic

• intrinsic reward

• motivation

• extrinsic reward

An employee’ s feelings about the job, about superiors, and about the firm itself.

• motivation

• morale

• self-motivation

• motivation

The study of people and groups in the workplace and what motivates them to achieve organizational goals.

• Human Relations

• Human Resources

• Capital Resources

• Motivation Analysis

A sequence of human needs in the order of their importance.

• Monroe's Hierarchy of Needs

• Needs of Every Individual

• Maslow's Hierarchy of Needs

• All of the Above

Nerea is a nurse in a medical office. She loves talking to the patients as she checks their weight, blood pressure, and other vitals. She has several other members in her family who are nurses and it has always been a passion of hers. Although she doesn’t like many of her co-workers, Nerea feels like she is really making a difference in her profession. Nerea’s ____ is high.

• motivation

• morale

• satisfaction of needs

• empowerment

The Hawthorne studies concluded that _____.

• employees’ motivation to work is influenced by human factors

• employees only work for their pay and nothing else matters

• employees work better in good lighting

• employees work faster if they are given a standard goal of output to meet

Vihaan, a supervisor at a hardware store, continually monitors employees’ performance and often goes into the stock room to make sure they are working. He reprimands employees who talk to one another while working the registers, even if no customers are present, and surveys the breakroom to ensure employees do not take longer breaks than allotted. Vihaan most likely uses _____ assumptions when dealing with employees.

• Theory Y

• Theory X

• Theory Z

• Theory P

With the exception of administrative personnel, employees at Restin Engineering can work any hours they choose as long as they work 40 hours from Monday through Saturday and between 6 a.m. and 10 p.m. This plan is called ____.

• a compressed workweek

• job sharing

• telecommuting

• flextime

Andrew is leaving for parental leave. Upon his return to work, he does not want to work full-time. His employer has given him a choice between part-time work and job sharing. What is the difference between these two arrangements?

• People in job-sharing positions still receive benefits because they are essentially filling a full-time position, while part-time workers do not receive benefits.

• Part-time work requires people who have more skills than does job sharing, where one person can have certain skills, and the other person with whom they share the job may not have those skills.

• .Part-time jobs can be done in less than full-time; however, in job-sharing, a full-time job is created from two part-time employees.

• A firm saves money by hiring part-time workers to do a full-time job by classifying them as part-time instead of full-time.

Gerald, a former captain in the U.S. Army, now owns a consulting firm. The culture in the organization is very formal and there is a traditional chain of command. This company likely has a(n) _____.

• hierarchical culture

• clan culture

• adhocracy culture

• market culture