If captain agrees that he didn't had the change to return, what will be the agent response to captain?

PKT_CS_Apr'23_1st Fortnight

Quiz
•
Professional Development
•
Professional Development
•
Easy
Vishnu Nair
Used 13+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Inform captain that we are debiting the amount & refunding to customer
Informed captain that after swiping drop he has an option in APP to return the change from his wallet
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer complaint is that the captain didn't returned change Rs.6, what will be the disposition for the scenario?
Out of Change
Paid/Collected Extra
None of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer raised concern that the 'Captain was fined by RTO due to no or less papers', what will be the resolution?
Apologize with customer & inform that we are taking feedback
Credit customer 20 coins as service gesture
Call the captain & inform him to keep all the papers handy
All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer raised concern that the 'Captain was fined due to traveling in no entry', what will be the disposition for the scenario?
Traffic Fine - Captain & Customer not wearing helmet
Traffic Fine - Customer not wearing helmet_helmet not provided
Traffic Fine - No or less papers
None of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer left his wallet in auto & requesting support to get it return(captain confirmed that he found the item in auto & he will return to customer). What will be the disposition?
Item Missing - Non Live_Bike ride_Information provided
Item Missing - Non Live_Auto ride_Information provided
Order Not delivered - Bike_CR_Customer to pay
None of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer left his baggage in the auto & captain confirms that no baggage found. What will be the resolution?
Inform that we had confirm with captain & captain doen't have the item
Rapido will not be responsible for the same
All of the above
None of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer complains that the captain demanded extra, what is the resolution?
Apologize & take feedback
Credit 20 coins as service gesture
All of the above
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