Difficult Conversations

Fill in the blank: Situation, _________, Improvement.

• Consequence

• Listening

• Impact

• Argue

Select the correct process.

• Stop once, acknowledgement of issue, and commitment to resolve has been made.

• Stop once, acknowledgement of issue, and commitment to apologise.

• Stop before the employee becomes emotional.

• Stop before an argument, start again when calmer.

If no improvement has been made, what can be added to the conversation...?

• Demotion

• Termination

• Issue a disciplinary

• Potential Consequences

Where should a difficult conversation take place?

• In a public space

• In the bathroom

• In a private place

• In an open office

What was the difference in the roleplay scenes?

• General chatting, jokes, asking questions

• Reconvene, asking questions, offering support

• Update on the business, asking about family

• Asking about plans for the weekend, sarcasm