Difficult Conversations

Difficult Conversations

Professional Development

5 Qs

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Difficult Conversations

Difficult Conversations

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

Amy Duckworth

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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Fill in the blank: Situation, _________, Improvement.

Consequence

Listening

Impact

Argue

2.

MULTIPLE CHOICE QUESTION

1 min • 6 pts

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Select the correct process.

Stop once, acknowledgement of issue, and commitment to resolve has been made.

Stop once, acknowledgement of issue, and commitment to apologise.

Stop before the employee becomes emotional.

Stop before an argument, start again when calmer.

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

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If no improvement has been made, what can be added to the conversation...?

Demotion

Termination

Issue a disciplinary

Potential Consequences

4.

MULTIPLE CHOICE QUESTION

30 sec • 3 pts

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Where should a difficult conversation take place?

In a public space

In the bathroom

In a private place

In an open office

5.

MULTIPLE CHOICE QUESTION

1 min • 6 pts

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What was the difference in the roleplay scenes?

General chatting, jokes, asking questions

Reconvene, asking questions, offering support

Update on the business, asking about family

Asking about plans for the weekend, sarcasm

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