Which of the following is not generally regarded as a “common” reason why clients become angered?
Ch 11 Quiz

Quiz
•
Other
•
University
•
Medium
Johanna Hdz
Used 3+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
They have a history of feeling marginalized
Confusion
Psychopathology
The need for attention
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.
Rapport | empathy
Dialogue | sympathy
Understanding | communication
Rapport | anger management
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:
Failure
A trap
Disappointment
Exhaustion
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Focusing on a solution in order to disarm anger is best described as being:
Conciliatory
Reciprocal
Collaborative
Negotiated
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a client is angry, the counselor must delineate between fact finding and “grilling.” Grilling has the potential to be construed as:
An attempt to prove the client wrong
An attempt to confuse the client
A me-vs.-you approach
An attempt to demean the client
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A recommended tool for disarming anger associated with discharged agency clients is:
A follow-up phone call
A follow-up questionnaire
An open-door policy
Better communication from the outset
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?
Maintaining a calm even tone of voice
Relaxed movement
Reflective listening
Calling a time out—a period of cooling off
Create a free account and access millions of resources
Similar Resources on Quizizz
15 questions
Health History

Quiz
•
University
13 questions
Collaboration, Case Management & Interdisciplinary Teams

Quiz
•
University
10 questions
Fundamentals of Nursing Pre Test Quiz #3

Quiz
•
1st Grade - University
8 questions
Nursing Communication

Quiz
•
University
10 questions
Ch 6 Quiz

Quiz
•
University
9 questions
EKG Module

Quiz
•
University
10 questions
IT: Technical/Computer Terms Quiz #40

Quiz
•
11th Grade - University
7 questions
Masking Emotions

Quiz
•
KG - Professional Dev...
Popular Resources on Quizizz
15 questions
Multiplication Facts

Quiz
•
4th Grade
25 questions
SS Combined Advisory Quiz

Quiz
•
6th - 8th Grade
40 questions
Week 4 Student In Class Practice Set

Quiz
•
9th - 12th Grade
40 questions
SOL: ILE DNA Tech, Gen, Evol 2025

Quiz
•
9th - 12th Grade
20 questions
NC Universities (R2H)

Quiz
•
9th - 12th Grade
15 questions
June Review Quiz

Quiz
•
Professional Development
20 questions
Congruent and Similar Triangles

Quiz
•
8th Grade
25 questions
Triangle Inequalities

Quiz
•
10th - 12th Grade