Ch 11 Quiz

Which of the following is not generally regarded as a “common” reason why clients become angered?

• ​They have a history of feeling marginalized

• ​Confusion

• ​Psychopathology

• ​The need for attention

Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.​

• ​Rapport | empathy

• ​Dialogue | sympathy

• ​Understanding | communication

• ​Rapport | anger management

Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:​

• Failure

• ​A trap

• Disappointment

• ​Exhaustion

Focusing on a solution in order to disarm anger is best described as being:​

• ​Conciliatory

• Reciprocal

• ​Collaborative

• ​Negotiated

When a client is angry, the counselor must delineate between fact finding and “grilling.” Grilling has the potential to be construed as: ​

• ​An attempt to prove the client wrong

• ​An attempt to confuse the client

• ​A me-vs.-you approach

• ​An attempt to demean the client

A recommended tool for disarming anger associated with discharged agency clients is:​

• ​A follow-up phone call

• ​A follow-up questionnaire

• ​An open-door policy

• ​Better communication from the outset

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​

• ​Maintaining a calm even tone of voice

• ​Relaxed movement

• ​Reflective listening

• ​Calling a time out—a period of cooling off

In David Burns’ Feeling Good, which of the following is not one of the recommended four steps in disarming anger?​

• ​Being appreciative

• ​Finding common ground

• ​Cutting off the counselee and redirecting him or her to a more relevant or relaxed topic

• ​Asking for more information

Reacting with an authoritative tone to a situation in which a client’s anger appears on the verge of escalating can:​

• ​Demonstrate to the client that you are in charge

• ​Show that you are not going to allow the anger/outburst to continue

• ​Fuel an already volatile situation

• ​Unwittingly demonstrate to the client that you are helpless

​A client in a group setting is becoming more and more angry. You sense a palpable feeling that a violent outburst may be ready to occur, a situation that might present danger to others. The first and most critical step is:

• ​Calling security or the police

• ​Securing the safety of others

• ​Utilizing reflective listening

• ​Responding in a calm tone of voice