Which of the following is not generally regarded as a “common” reason why clients become angered?
Ch 11 Quiz

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Johanna Hdz
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
They have a history of feeling marginalized
Confusion
Psychopathology
The need for attention
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.
Rapport | empathy
Dialogue | sympathy
Understanding | communication
Rapport | anger management
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:
Failure
A trap
Disappointment
Exhaustion
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Focusing on a solution in order to disarm anger is best described as being:
Conciliatory
Reciprocal
Collaborative
Negotiated
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a client is angry, the counselor must delineate between fact finding and “grilling.” Grilling has the potential to be construed as:
An attempt to prove the client wrong
An attempt to confuse the client
A me-vs.-you approach
An attempt to demean the client
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A recommended tool for disarming anger associated with discharged agency clients is:
A follow-up phone call
A follow-up questionnaire
An open-door policy
Better communication from the outset
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?
Maintaining a calm even tone of voice
Relaxed movement
Reflective listening
Calling a time out—a period of cooling off
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