Ch 11 Quiz

Ch 11 Quiz

University

10 Qs

quiz-placeholder

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Ch 11 Quiz

Ch 11 Quiz

Assessment

Quiz

Other

University

Medium

Created by

Johanna Hdz

Used 3+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not generally regarded as a “common” reason why clients become angered?

​They have a history of feeling marginalized

​Confusion

​Psychopathology

​The need for attention

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.​

​Rapport | empathy

​Dialogue | sympathy

​Understanding | communication

​Rapport | anger management

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:​

Failure

​A trap

Disappointment

​Exhaustion

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Focusing on a solution in order to disarm anger is best described as being:​

​Conciliatory

Reciprocal

​Collaborative

​Negotiated

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a client is angry, the counselor must delineate between fact finding and “grilling.” Grilling has the potential to be construed as: ​

​An attempt to prove the client wrong

​An attempt to confuse the client

​A me-vs.-you approach

​An attempt to demean the client

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A recommended tool for disarming anger associated with discharged agency clients is:​

​A follow-up phone call

​A follow-up questionnaire

​An open-door policy

​Better communication from the outset

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her angry outburst?​

​Maintaining a calm even tone of voice

​Relaxed movement

​Reflective listening

​Calling a time out—a period of cooling off

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