
MY QA SOCIALIZATION
Authored by Monaashini Marimuthu
Other
Professional Development
Used 4+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many parameters are there in the Chat Scorecard?
11
12
13
14
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many parameters are there in the Phone Scorecard?
11
12
13
14
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many parameters are there in the Email Scorecard?
11
12
13
14
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many Compliance parameters are there?
2
4
6
8
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When scoring N/A, is the score affected?
Yes
No, the score is dispersed through other parameters.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Chat parameter has the highest score?
Resolution(FCR)
Process
Handling
Acknowledgement
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the score for the Highest Scoring Parameter in the Phone Scorecard?
7
8
9
10
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
12 questions
Sumellika Quiz
Quiz
•
KG - Professional Dev...
10 questions
Football trivia
Quiz
•
6th Grade - Professio...
10 questions
All About MS Teams
Quiz
•
Professional Development
15 questions
Agency OBX -Day 1 Quiz
Quiz
•
Professional Development
10 questions
Anime Quiz
Quiz
•
KG - Professional Dev...
16 questions
Newspaper
Quiz
•
5th Grade - Professio...
10 questions
KUIS COFFEE MORNING PT INDONESIA POWER
Quiz
•
Professional Development
11 questions
Types of Mass Media
Quiz
•
10th Grade - Professi...
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
29 questions
Alg. 1 Section 5.1 Coordinate Plane
Quiz
•
9th Grade
22 questions
fractions
Quiz
•
3rd Grade
11 questions
FOREST Effective communication
Lesson
•
KG
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Other
15 questions
LOTE_SPN2 5WEEK3 Day 2 Itinerary
Quiz
•
Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
42 questions
LOTE_SPN2 5WEEK2 Day 4 We They Actividad 3
Quiz
•
Professional Development
6 questions
Copy of G5_U6_L3_22-23
Lesson
•
KG - Professional Dev...
20 questions
Employability Skills
Quiz
•
Professional Development