Customer Service Class Test Revision

When talking to a customer, it is important to maintain

• a quiet voice

• physical touch

• appropriate eye contact

• 2 metre social distancing

To delive good customer service, “G.S.T.” reminds us to Greet, Smile and

• Take

• Touch

• Thank

• Trust

To attend to customer enquiries, it is important to practice active

• asking

• listening

• participation

• talking

A guest has just entered the restaurant. A good service staff should immediately

• attend to the guest

• tell the guest to wait outside

• shout a welcome from across the room.

• allow the guest to choose his/her own seat.

A customer is someone who purchases goods or services. Which one of the following is an example of a good?

• a haircut

• a handbag

• a cooking class

• a music concert

Which one fo the following is a part of grooming?

• volume

• uniform

• weight

• language

When a customer service officer stands with good posture, he/she stands

• up straight

• against a wall

• in a relaxed position

• with hands resting on the counter.

To show sincerity, a customer service officer should smile with both the mouth and the

• ears

• eyes

• nose

• tongue

Making a first impression takes less than

John is a retail assistant in a clothing shop. When talking to customers he should avoid talking about sensitive topics like the

• colours available.

• customer's religion.

• price of the clothes.

• items on special discount.