
Product Knowledge Test - Week 1APR'23

Quiz
•
English
•
Professional Development
•
Easy
Captain Care
Used 3+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If Captain is using Foul Language can we go ahead and disconnect the call ?
Yes -Without any warning Script we can disconnect the call
No – Will ask captain to be professionally on call
Yes – Post giving Two warning still captain is using Foul Language then we can disconnect the call
Call should not be Disconnected
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can we change the mobile number if the wallet balance is positive?
Yes
No
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the captain's wallet balance is negative the agent can change the registered City True or False?
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the TAT to verify the Newly updated DL?
1hr
12hrs
24hrs
48hrs
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the TAT for Redeem hold?
12
24
48
72
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What disposition do you select when you refer to the Daily Incentive Details tab in the profile dashboard and there is a message saying "No Incentives Found"
Information Provided >> Daily_Weekly Incentives Not Updated
Information Provided >> Daily_Weekly Incentives Not Achieved
Information Provided >> Daily_Weekly Incentives_Not Mapped
Information Provided >> Daily_Weekly Incentives Not Achieved
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Captain called to ask for the night surge and informs that he should aslo get rain surge on the same time then agent should raise tickets for both night surge and rain surge, True or false?
True
False
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