Dispute Resolution

Negotiation refers to...

• a process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion

• a formalised set of steps whereby the employee and employer can resolve matters relating to complaints about wages, hours, working conditions or disciplinary action

• a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute

• a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome

Arbitration refers to...

• a process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion

• the confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions

• a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute

• a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome

Mediation refers to...

• a process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion

• the confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions

• a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute

• a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome

Disputes can lead to...

• Strikes

• Lock-Outs

• Boycotts

• Nothing

F_______ W______ C________ will control arbitrations

Types of industrial action employees can take includes...

• Picketlines

• Work Bans

• Strike

• Lock Out

Provide at least 2 reasons for causes of disputes...

Correct order of Dispute Resolution

• 1

  Discuss issue with management

  2

  Negotiating

  3

  Mediation

  4

  Arbitration

• 1

  Discuss issue with management

  2

  Mediation

  3

  Negotiating

  4

  Arbitration

• 1

  Negotiating

  2

  Discuss issue with management

  3

  Mediation

  4

  Arbitration

• 1

  Discuss issue with management

  2

  Negotiating

  3

  Arbitration

  4

  Mediation

Mediation is a formal method of Dispute Resolution.

The impartial 3rd party ....

• Makes a final decision

• Offers suggestions

• Allows the parties to come to their own agreement

• Decision is binding

Decision is made and legally binding

• Arbitration

• Mediation

• Negotation