Consumer Rights and Responsibilities

The camera function of Amy's handphone is not working. 

• Right to safety

• Right to seek redress

• Right to be informed

• RIght to be heard

Answer explanation

The right to seek compensation for shoddy goods and unsatisfactory services.

Mrs Tay would like to buy a cake mixer at a shopping mall. There are many different brands of cake mixer that she can choose from.

• Right to consumer education

• Right to seek redress

• Right to choose

• Right to a healthy environment

Answer explanation

The right to choose from a range of products and services that best meet their needs at fair and competitive prices.

The salesperson is explaining to Mdm Kapoor regarding the features of the refrigerator. 

• Right to be informed

• Right to seek redress

• Right to choose

• Right satisfaction of basic needs

Answer explanation

The right to receive accurate information on products and services.

There was a workshop on Being a Wise Consumer held in a Community Centre. 

• Right to choose

• Right to satisfaction of basic need

• Right to a healthy environment

• Right to consumer education

Answer explanation

The right to acquire knowledge and skills to help them make informed choices when buying goods and services.

Ahmad is writing a positive review on the hotel's website for the wonderful service that the hotel's employees had provided during his stay.  

• Right to consumer education

• Right to safety

• Right to choose

• Right to be heard

Answer explanation

The right to express their views regarding the goods and services received.

Selvi reminded the salesperson to issue her a receipt and warranty card after she purchased a television.

• Give feedback

• Use properly

• Decide what to buy

• Provide proof of purchase

Marie called the shop and reported that her newly purchase phone is not working.

• Give feedback

• Collect information

• Provide proof of purchase

• Use properly

Gary is browsing the internet to look for the latest features of a vacuum cleaner before deciding on a specific brand to buy.

• Decide what to buy

• Be up-to-date

• Check before paying

• Use properly

Cindy inspects her shoes for defects before she proceeds to the cashier.

• Decide what to buy

• Provide proof of purchase

• Check before paying

• Collect information

Rahmat is googling for instructions on how to assemble the cabinet that he just bought.

• Collect information

• Give feedback

• Be up-to-date

• Use properly