HTMP 2nd Year Test Practice

What is one benefit of a career in hospitality and tourism?

• Opportunities to be creative

• Opportunities to design a building

• Opportunities to analyze a person.

• Opportunities to teach math

Which of the following equal employment opportunity laws allows an employee to take up to 12 weeks of unpaid leave with a return to the same or equivalent job?

• Civil Rights

• Code of Criminal Procedure

• Family and Medical Leave Act

• Family law

Which of the following might be included in a general employee orientation?

• I don't know :(

• Discussion of the capacity of a hotel

• Discussion of the prices of a restaurant

• Discussion of the company's mission and value

Which of the following is a fixed staff position in the housekeeping department?

• Hotel Manager

• Revenue Supervisor

• Executive housekeeper

• Restaurant Director

OSHA standards are designed primarily to protect:

• Directors

• Managers

• Customers

• Employees

Michael provides little or no direction and gives his employees as much freedom as possible. Which traditional style of management does he use?

• Participative (Democratic)

• Authoritarian (Autocratic)

• No idea :(

• Participative (Democratic)

Daniel is telling an international guest about the property's features. He should:

• Avoid slang acronyms

• Avoid technical words

• Avoid acronyms

• All of the above

What should a manager do when responding to guest reviews online?

• Coaching or counseling the employee

• Not action needed

• Sincerely apologize for any negative experience the guest had, regardless of fault

• I don't know :(