RNR Chat Assessment March 2023

Southeast Asia largest online shopping mall with operations in 6 countries.

• Lazada

• Malaysia

• Philippines

• E commerce

What are the countries under Lazada e-commerce platform? Select all that apply.

• Philippines

• Singapore

• Malaysia

• China

• Hongkong

The customers can manage their personal information, see purchase history, and payment / transactions.

• Customer account

• Lazada account

• Seller account

• Retailer account

When was Lazada mobile application launched?

• June 2012

• March 2012

• June 2013

• May 2013

This a tool where the customer can check Lazada Policies and answers to common questions about Lazada.

• Lazada App

• Lazada website

• Lazada tracking tool

• Lazada Help Center

This is our CS AI which helps buyers answer questions about their order or Lazada.

• ADA

• CLEO

• C360

• S360

This is a professional cloud base knowledge that allows people to create and exchange knowledge equally.

• Yuque

• Team file

• Admin Portal

• Xspace tool

What are the rules when creating an email? Select all that apply.

• Write clear and concise messages

• Use proper grammar

• Write unclear messages

• Use jargons

What are the Third Party Logistics in Lazada Philippines? Select all that apply.

• J&T

• LBC

• XDE

• Ninja Van

This is a tool where customers can use to track their order using their email address and order number.

• Order Return Tool

• Order Status

• Order Tracking Tool

• Tracking number